Find answers to the most common questions about NotionWorx custom canopies, frames, financing, production timelines, warranty coverage, and ordering process.

FAQ 1: What are your canopy specifications?

Commercial grade construction.

Includes:

·       Full Color Sublimation

·       600D Polyester

·       Fire Retardant

·       Water Resistant

·       UV Coated (No Fading)

·       Hex Aluminum Frame (Steel Available)

Designed for heavy usage.

FAQ 2: Steel vs Hex Aluminum Frame

Steel Frame:

·       A little stronger

·       Heavier

·       Can rust over time

Hex Aluminum Frame:

·       Lighter by about 8 lbs

·       Includes tensioning crank handle

·       Rust-resistant

Our recommendation:

·       We recommend the HEX aluminum frame if it fits within your budget — it’s easier to transport, quicker to set up, and built for long-term durability.

40MM Hex Aluminum Heavy Duty Frame

40MM Hex

Adjustable Height

FAQ 3: Do you offer financing?

Yes!

We offer financing through Shop Pay / Affirm directly on our website.

Financing options may include 0% interest (subject to approval).

Important:

When financing, your order must be paid in full through the financing provider. Please DO NOT select the $100 Deposit Option.

How it works:

1.       1. Choose your tent.

2.       2. Click the SHOP option.

3.       3. Financing options will appear below the product price.

4.       4. Complete checkout using Shop Pay / Affirm.

Shop here:

www.notionworxcanopy.com/collections/tent

FAQ 4: Where are you located?

Headquarters: Denver, Colorado

Production facilities: Chicago & Overseas

Free nationwide delivery included.

We proudly serve customers throughout the United States.

FAQ 5: Can I purchase just the top & walls?

Yes!

Our canopy tops and walls are designed to fit most customer-supplied frames.

Please note:

Because there are many different frame styles on the market, we cannot guarantee a perfect fit on every frame.

If needed, you can always purchase one of our frames later to ensure an exact fit.

FAQ 6: How long does production take?

Most orders are delivered within: 2–2.5 weeks or sooner.

Rush service available.

Production timeframe begins after final design approval.

FAQ 7: What is your warranty?

Factory warranty included.

·       We stand behind the quality of our products.

Covered under warranty:

·       Factory Defects

·       Manufacturing Issues

·       Shipping Damage

Not covered:

·       Extreme Weather Damage

·       Improper Use or Neglect

·       Wind, Storm, or Acts of Nature

·       Damage Beyond Our Control

·       If your order arrives damaged or has a manufacturing defect, simply contact us and we’ll work quickly to make it right.

FAQ 8: What is the ordering process?

5.       1. Receive your free mockup.

6.       2. Choose your package.

7.       3. Reserve your project ($100 deposit).

8.       4. Final approval & production.

That’s it! Simple, fast & stress-free.