Find answers to the most common questions about NotionWorx custom canopies, frames, financing, production timelines, warranty coverage, and ordering process.
FAQ 1: What are your canopy specifications?
Commercial grade construction.
Includes:
· Full Color Sublimation
· 600D Polyester
· Fire Retardant
· Water Resistant
· UV Coated (No Fading)
· Hex Aluminum Frame (Steel Available)
Designed for heavy usage.
FAQ 2: Steel vs Hex Aluminum Frame
Steel Frame:
· A little stronger
· Heavier
· Can rust over time
Hex Aluminum Frame:
· Lighter by about 8 lbs
· Includes tensioning crank handle
· Rust-resistant
Our recommendation:
· We recommend the HEX aluminum frame if it fits within your budget — it’s easier to transport, quicker to set up, and built for long-term durability.
40MM Hex Aluminum Heavy Duty Frame
40MM Hex
Adjustable Height
FAQ 3: Do you offer financing?
Yes!
We offer financing through Shop Pay / Affirm directly on our website.
Financing options may include 0% interest (subject to approval).
Important:
When financing, your order must be paid in full through the financing provider. Please DO NOT select the $100 Deposit Option.
How it works:
1. 1. Choose your tent.
2. 2. Click the SHOP option.
3. 3. Financing options will appear below the product price.
4. 4. Complete checkout using Shop Pay / Affirm.
Shop here:
www.notionworxcanopy.com/collections/tent
FAQ 4: Where are you located?
Headquarters: Denver, Colorado
Production facilities: Chicago & Overseas
Free nationwide delivery included.
We proudly serve customers throughout the United States.
FAQ 5: Can I purchase just the top & walls?
Yes!
Our canopy tops and walls are designed to fit most customer-supplied frames.
Please note:
Because there are many different frame styles on the market, we cannot guarantee a perfect fit on every frame.
If needed, you can always purchase one of our frames later to ensure an exact fit.
FAQ 6: How long does production take?
Most orders are delivered within: 2–2.5 weeks or sooner.
Rush service available.
Production timeframe begins after final design approval.
FAQ 7: What is your warranty?
Factory warranty included.
· We stand behind the quality of our products.
Covered under warranty:
· Factory Defects
· Manufacturing Issues
· Shipping Damage
Not covered:
· Extreme Weather Damage
· Improper Use or Neglect
· Wind, Storm, or Acts of Nature
· Damage Beyond Our Control
· If your order arrives damaged or has a manufacturing defect, simply contact us and we’ll work quickly to make it right.
FAQ 8: What is the ordering process?
5. 1. Receive your free mockup.
6. 2. Choose your package.
7. 3. Reserve your project ($100 deposit).
8. 4. Final approval & production.
That’s it! Simple, fast & stress-free.