Refund & Return Policy
We stand behind the quality and craftsmanship of our products. Your satisfaction is very important to us, and we want you to feel confident in every purchase you make.
Warranty Coverage
Our warranty covers any factory defects or damage that occurs during shipping. If you receive an item that is defective or damaged upon arrival, please contact us within 7 business days of receiving your order. We will promptly review your claim and, if approved, provide a replacement or repair at no additional cost.
Conditions Not Covered
Please note that our warranty does not cover:
* Damage caused by extreme weather conditions (including wind, rain, snow, or sun exposure).
* Damage due to misuse, improper setup, or storage.
* Normal wear and tear or fading resulting from regular outdoor use.
* Any circumstances beyond our control, such as accidents or natural disasters.
Return Policy
Because all of our canopy tents and printed products are custom-made to order, we cannot accept returns or offer refunds for products that are free of manufacturing defects. We highly recommend reviewing all artwork proofs carefully before production to ensure your order meets your expectations.
Please note that once a mockup has been created by our design team, the $100 design deposit becomes non-refundable, regardless of whether the order proceeds to production.
If a product arrives defective, incorrect, or damaged in transit, please email us at [tu correo de soporte] with your order number, photos of the issue, and a brief description. Our team will work with you to resolve the issue quickly and efficiently.
Refunds (If Applicable)
Approved refunds will be processed to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at [tu correo de soporte] for further assistance.
In Summary
We guarantee product quality and safe delivery. However, we cannot be responsible for damage caused by misuse or extreme conditions. Please inspect your order upon delivery and contact us immediately if there is an issue — we’re here to help!
